Q: Can I open my package before paying the courier?
A: Absolutely. In fact, we require it. Please inspect your items with the courier before handing over your payment or signing the receipt. If something is wrong, refuse the package and contact us immediately.

Q: Who pays for the return shipping if I want a different size?
A: If you need to exchange a size, you are responsible for shipping the item back to us. Once we receive and inspect the item, we will ship the new size to you free of charge.

Q: How do I know if my return is accepted?
A: Once your return package reaches our facility, our team inspects it. We will notify you via email or WhatsApp within 48 hours to let you know if your return has been approved or rejected based on our condition guidelines.

Q: What if the item I received is defective?
A: If you notice a defect during your inspection with the courier, please refuse the shipment. If you discover a defect after accepting the package, contact us within 24 hours with photos of the defect, and we will arrange a solution at no extra cost to you.

Q: How long does a refund take?
A: Once your return is approved, refunds usually take 7-10 business days to reflect in your bank account or credit card, depending on your bank’s processing times. If you paid Cash on Delivery, we can issue a refund via bank transfer or as store credit.